Complaint Letter and Reply to Complaint Letter

Complaint Letter

Bogor, 23 December 2016

From    : Dedy Hariadi Hafid

To        : Consierce Departement

Dear sir

            I as a customer hotels to thank you for your service. However, in the interest along with this letter we would like to say a few words regarding the delivery of my goods

Leave all the equipment that I've arrived on 23 December 2014, but the condition of equipment such as a fax machine is not in accordance with what we want, with the following details:

1 Packaging is damaged so that the machine is dirty.
2. suffered severe fax machine in the front
3 The fax machine come late.

We hope that the fax machine is immediately replaced since meeting process will stop if no fax machine. Similarly, we say in this letter with the intention that the future is not the same thing happen. Thank you for your attention and cooperation of  leader of the company.

      sincerely

Dedy Hariadi Hafid

Reply to Complaint Letter

Bogor, 23 December 2016

From    : Consierce Department

To        : Mr.Dedy Hariadi Hafid

Dear sir

Replying to a letter complaining that Mr. Dedy send on 23 December. We as management Consierce will soon replace all the raw materials to order after we finished checking team.

We realize that the damage to the raw materials will greatly disrupt the process of the company. However, in order to be understood that our initial conjecture that the damage to the machine caused by damage to the transport pathway causing the package rubbed against the inside of the truck. As for the problem of goods that do not comply with the order is purely our fault. In addition, damage to roads also causes congestion which then led to the delay of the raw material. We will strive to improve our service and as soon as possible to replace the fax machine is broken and not in accordance with the order. We will also strive to be thorough and careful in storing and carrying goods.

For that we all Consierce management apologized for the inconvenience and lack of services that we provide. I hope this incident does not make cooperation that has existed be tenuous.

Similarly, a reply of the complaint that Mr send a few days ago. Thank you for your attention and cooperation.

Sincerely

Consierce Manager